REPAIR
fix
Tools to protect you
To be together for a long time.
Mountaineering equipment and outdoor gear
It is an important companion that protects your life and shares your time and experiences.
At Elk, it's not just "if it breaks, it's over."
We believe that repairing the items and returning them to the mountains is a natural option.
We provide repair, maintenance, cleaning, and part replacement for clothing, backpacks, hiking boots, tents, and sleeping gear.
We provide repair support tailored to your needs.
The store where you purchased it will accompany you until you continue to use it.
That's Elk's stance.
REPAIR MENU
Available maintenance content
At Elk, we provide consultation on repairs, adjustments, and inspections for the following outdoor equipment:
Rainwear shell tear, seam tape peeling
Holes and feathers falling out of down jackets
Backpack damaged, buckle and zipper replacement
Peeling of hiking boots soles, hydrolysis, laces and metal fittings replacement
Tent and sleeping bag repairs, etc.
We will check the condition at the store and determine whether manufacturer repair, specialized factory repair, or emergency response is the best option.
Rather than forcing repairs, we make realistic proposals that balance safety and cost.
Mountaineering boot resole repair
Sportiva
3 seasons
Sole and land rubber replacement
33,000 yen ~
Equilivium Series
Sole replacement
33,000 yen ~
winter shoes
Sole and land rubber replacement, edge replacement
40,590 yen ~
approach
Sole replacement
22,000 yen ~
All models
D-ring and hook replacement (first location)
4,950 yen
D-ring and hook replacement (second and subsequent locations)
3,630 yen
Rover
3 seasons
ソール交換
24,200 yen ~
Sole and land rubber replacement
29,700 yen ~
スカルパ
3 seasons
ソール交換
16,500 yen ~
others
3 seasons
Sole replacement
22,000 yen ~
winter shoes
Sole replacement
27,500 yen ~
sewing repair
Wear
Hemming
*Free if you purchase Elk
1,100 yen ~
Ripped, torn
Within 10 x 10 cm
1,100 yen ~
Within 20 x 20 cm
1,650 yen ~
Within 30 x 30 cm
2,200 yen ~
Zipper Repair
Slider replacement
2,200 yen ~
Tape element replacement
5,500 yen ~
シームテープ再圧着
1st place
11,000 yen ~
tent
Ripped, torn
Within 10 x 10 cm
1,650 yen ~
Within 20 x 20 cm
2,200 yen ~
Within 30 x 30 cm
2,750 yen ~
Pole replacement
per section
1,980 yen ~
Shock cord replacement
1 line
1,100 yen ~
Tent and tarp eyelet repair
1 place
1,650 yen ~
Zack
Buckle replacement and repair
1 place
1,100 yen ~
Ripped, torn
Within 10 x 10 cm
1,650円 〜
Within 20 x 20 cm
2,200 yen ~
Combustion appliance repair and adjustment
overhaul
ランタン・バーナー
5,500 yen ~
Repair of poor combustion
Replacement of nozzles, packings, and other parts
3,300 yen ~
sewing repair
air mattress
Hole Repair
1 place (within 10x10cm)
2,200 yen ~
NB Tape
Repair, production
1 stitching ※Parts fee not included
2,200 yen ~
mountain climbing shoes
Repairing cracks
1 place
2,200 yen ~
Eyelet and hook fitting installation
1 place
2,750円 〜
belt
Drilling
1 place
550円 〜
stock
Tip parts installation
1 bottle
1,650 yen ~
Strap Repair
1 bottle
2,200 yen ~
FLOW
Repair process
STEP.01
Consultation and storage
Please bring your shoes directly to the store or contact us using the dedicated form. Just let us know the condition, such as tears, fraying, or peeling soles. Our staff will check the condition and let you know whether repairs are possible, as well as the estimated cost and delivery time.
STEP.01
Estimate and start repairs
We will take your item and contact you with a formal quote.
Repairs will begin only after you are satisfied with the contents. Minor repairs will be carried out in-store, while those requiring specialized work will be handled by a workshop or manufacturer.
STEP.01
Repair completed
Once the repair is complete, we will contact you by phone or email. You can either pick up and pay at the store, or have it delivered (shipping fees apply).
"Repairing" is also a way to be kind to nature
Use a piece of clothing, a backpack, or equipment for a long time.
It is also a choice to reduce waste, curb resource consumption, and protect the mountains.
Elk believes that "repairing and continuing to use" is an important part of outdoor culture.
At the same time, we believe that it is our responsibility as sellers to ensure that customers continue to use our products.
Return to the same mountain with your favorite gear.
We will support you from behind the scenes every step of the way.
FAQ
FAQ
Important Notices (Requests to Customers)
● We are not responsible for any accidents, injuries, or damage that may occur when repaired products are used.
Use of repaired items is at your own discretion.
● The condition of the item is the first priority when deciding whether or not it can be repaired.
Sometimes it's hard to judge from just a photo.
In particular, with tents and clothing, the possibility of repair may vary depending on the deterioration of the fabric and the condition of the seam tape.
● Manufacturer parts may be discontinued.
Zippers, parts, and hardware may become obsolete over the years, and we may need to provide you with an alternative product or suggest an alternative method.
● If the condition is significantly deteriorated, repair may not be possible.
If the fabric is powdery, sticky, or the tear is extensive, the repair may not take effect.
In that case, we will also provide you with replacement options.
● Delivery times vary greatly depending on the content.
Simple repairs: A few days to a week Manufacturer repairs: 2 to 4 weeks During busy periods, it may take longer.
● Please feel free to contact us first.
We welcome consultations even at the stage of "Can this be fixed?" or "Which is better?"
Our staff will carefully check your situation and suggest the best solution.