Question 1

This is my first time hiking or doing the outdoors, and I don't know what to buy.

Accepted Answer

No problem.At Elk, we ask about your experience and goals and then provide you with only what you need.Rather than thinking about "what to buy," we start by thinking about "how you want to get to the mountains."

Question 2

I'm worried about buying expensive equipment all of a sudden.

Accepted Answer

A: I understand how you feel.Elk offers rental, subscription, repair and adjustment services.Please feel free to consult us about the "try it first" option.

Question 3

Do you recommend buying in store or online?

Accepted Answer

A. If you are a first-time customer or would like to purchase a full set of equipment, we recommend consulting with a store.On the other hand, online purchases are also convenient for repeat purchases and consumables.Please use it according to your needs.

Question 4

Can I get advice or repairs on tools I bought from other stores or online?

Accepted Answer

Elk values "how we will use it in the future" more than "where we bought it."We also welcome consultations regarding condition checks and maintenance.

Question 5

I'm unsure about the size and fit.

Accepted Answer

A. Size is very important when it comes to mountaineering equipment.At the store, you can try on the product, adjust it, and check how it will be used in real life.You can also get in touch with us before purchasing online.

Question 6

Can I also consult with you about mountain plans and destinations?

Accepted Answer

yes of course!We can help you sort out everything from equipment to the level of the mountain, the season, and any concerns you may have.We will also guide you to experiences and tours (GATES) as needed.

Question 7

Is there any follow-up after purchase?

Accepted Answer

there is.We provide ongoing support, from checking usage, adjustments, repairs, to advising on next steps.It's not just a matter of buying it and being done with it.

Question 8

Are you ever forced to buy something?

Accepted Answer

there is no.At Elk, we also value the decision to "not buy now."The idea is to have only what you need, when you need it.

Question 9

Do you sell outdoor equipment other than mountaineering equipment?

Accepted Answer

yes.We carry a wide range of products for hiking, camping, travel, and everyday use.Please feel free to consult us about any equipment related to nature, starting with the mountains.

Question 10

Are there any other ways to get involved besides shopping?

Accepted Answer

there is.Community, events, subscriptions, experiences, stays, etc.We also offer a "no-purchase entrance" option.Choose the way of involvement that suits you.

FAQ